Privacy Policy for Kullid

Last Updated: 10 September 2025

1. Introduction

Welcome to Kullid’s Privacy Policy. This policy describes how Kullid (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website www.kullid.net (the “Site”) or make a purchase from us.

We are committed to protecting your privacy and ensuring you have a positive experience on our Site. By using our Site, you agree to the practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us and information about your use of the Site automatically.

a) Information You Provide:

  • Personal Details: Name, surname, email address, phone number, and shipping address when you create an account or place an order.
  • Payment Information: Credit/debit card details or other payment information. Note: All payment transactions are encrypted and processed by secure third-party payment gateways (e.g., PayPal, Stripe). We do not store your full credit card details on our servers.
  • Communication Records: Any correspondence you have with us via email, contact forms, or social media.
  • Preferences: Your communication and product preferences.

b) Information Collected Automatically:

  • Device and Log Information: IP address, browser type, device type, operating system, pages you view on our Site, time spent on pages, and referral URLs.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze trends, and administer the Site. This helps us remember your cart items, understand your preferences, and serve you relevant advertisements.
  • Usage Data: Information about how you use our Site, including your clickstream to, through, and from our Site.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
  • To Communicate With You: To respond to your inquiries, provide customer support, and send you administrative messages (e.g., order updates, security alerts).
  • For Marketing (with your consent): To send you information about new products, special offers, and promotions that we believe may be of interest to you. You can opt-out at any time.
  • To Improve Our Site: To analyze how customers use the Site, troubleshoot technical problems, and develop new products and services.
  • For Security and Fraud Prevention: To protect our Site, our business, and our customers from fraud and other illegal activities.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on:

  • Contract: Processing necessary to fulfill an order with you.
  • Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g., marketing emails).
  • Legitimate Interests: Processing necessary for our legitimate interests, such as improving our services, administering the Site, and for marketing purposes, provided these interests are not overridden by your rights.

5. Sharing Your Information

We do not sell your personal information. We may share it with third parties only in the following ways:

  • Service Providers: We share information with companies that help us run our business, such as:
    • Payment processors (e.g., PayPal, WooCommerce Payments)
    • Shipping and fulfillment companies (e.g., The Courier Guy, PostNet)
    • Marketing and analytics providers (e.g., Mailchimp, Google Analytics)
    • Affiliate marketing partners (to track referrals and commissions)
  • Legal Obligation: To comply with applicable laws, regulations, or legal processes.
  • Business Transfers: In connection with a merger, sale of company assets, or acquisition of all or a portion of our business.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access & Portability: You can request a copy of the personal data we hold about you.
  • Correction: You can update or correct your personal data in your account settings or by contacting us.
  • Deletion: You can request that we delete your personal data, subject to certain legal obligations we may have.
  • Marketing Opt-Out: You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in any email or by contacting us.
  • Cookies: You can set your browser to refuse all or some browser cookies. However, this may impair the functionality of the Site.

To exercise any of these rights, please contact us at info@kullid.net.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, including to fulfill legal, accounting, or reporting requirements. Order information is retained for a minimum of 5 years to comply with South African tax law.

8. International Transfers

Your information may be transferred to and processed in countries other than South Africa, where our or our service providers’ servers are located. We will ensure that any such transfers are made in compliance with applicable data protection laws and that your data is adequately protected.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Security

We implement appropriate technical and organizational security measures designed to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices. We will notify you of any material changes by posting the new policy on the Site and updating the “Last Updated” date.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

Kullid
Email:  info@kullid.net
Website: kullid.net/kullid-contact-details/